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unable to click on icons on a website

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by psari

psari
psari
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Hi When I am on the Ozsale website I am unable to click on the sale item icons. I hover over with the mouse but when I click nothing happens it wont open up. It was working ok the other day but now I have this problem. Would there be a problem with firefox or could a setting have changed. Could you please help, Regards, Chris

Hi When I am on the Ozsale website I am unable to click on the sale item icons. I hover over with the mouse but when I click nothing happens it wont open up. It was working ok the other day but now I have this problem. Would there be a problem with firefox or could a setting have changed. Could you please help, Regards, Chris

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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All Replies (3)

user633449
user633449
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Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

psari
psari Question owner
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I Started Firefox in Safe Mode and this fixed my problem. Thank you Regards, Chris