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Not working Thunderbird

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Wayne Mery

pavol.porubsky
pavol.porubsky
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Hi, my group of 5 users has been experiencing problems with Thunderbird emails portal. We can not send, nor receive emails through Thunderbird, our acounts seem to be locked somehow (for the past few days), which we never experienced before. We can send/receive emails in the web-version (https://mail136.websupport.sk/?_task=mail&_mbox=INBOX), but not through Thunderbird. Have you got any idea why and what we should do? Please, see attached a document with screenshots, if that helps. Thank you in advance for the response, Pavol Porubsky (Slovakia)

Hi, my group of 5 users has been experiencing problems with Thunderbird emails portal. We can not send, nor receive emails through Thunderbird, our acounts seem to be locked somehow (for the past few days), which we never experienced before. We can send/receive emails in the web-version (https://mail136.websupport.sk/?_task=mail&_mbox=INBOX), but not through Thunderbird. Have you got any idea why and what we should do? Please, see attached a document with screenshots, if that helps. Thank you in advance for the response, Pavol Porubsky (Slovakia)
Attached screenshots

All Replies (1)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.