Thunderbird Community Forum

When I right click on Trash and select "Empty trash" emails are removed but empty subfolders remain. If I try to delete them individually, they simply show up again as they are added to the trash folder.

Apparently there is no way to remove these empty subfolders from trash.

Help!

Only issue I have I, cannot send out emails and I Don't see out box folder it asking me to sign in Xfinity password in thunderbird I received mails, but I can't send out? tried port at 465 I change it to 587 they don't work.

https://login.xfinity.com/login?c_ds_na=c_ds_na%2Cc_ds_no%2Cc_ds_ts%2Cclient_id%2Ccontinue%2Cr%2CreqId%2Cruid%2Cs&c_ds_no=565AB217303A790D4407532341E05F66&c_ds_ts=1734308423&c_ds_val=C8AD0DBEF1DF65662BC5F997A05CBB5FA7A3AF4BDE0CC4C601D13D64C746918C&client_id=thunderbird-oauth&continue=https%3A%2F%2Foauth.xfinity.com%2F%2Foauth%2Fauthorize%3Fresponse_type%3Dcode%26client_id%3Dthunderbird-oauth%26redirect_uri%3Dhttp%253A%252F%252Flocalhost%26scope%3Dhttps%253A%252F%252Femail.comcast.net%252F%2Bprofile%2Bopenid%26code_challenge_method%3DS256%26code_challenge%3D3h_GWCNhjdpxwYfeOpa3AsMEdTLOkWnsJ1rveLbfqzI%26login_hint%3Dgrifer%2540comcast.net%26response%3D1%26reqId%3D65fa485d-a079-43d7-9e19-a4408b467012&r=comcast.net&reqId=65fa485d-a079-43d7-9e19-a4408b467012&ruid=grifer%40comcast.net&s=oauth

I am using Thunderbird on my Ubuntu desktop to access rich02@board18.org on my DreamHost shared server. this has worked fine for years. But then I upgraded Ubuntu to release 24.04.1. This release of Ubuntu switched to a Snap package for Thunderbird. Since then I have been experiencing a lot of errors [IE: Mail text not showing on screen, unable to save messages to sent file, messages sent by others not arriving on my laptop, etc.]. I also use Thunderbird to access a gmail account which has none of these errors. If I access rich02@board18.org from other [non Thunderbird] mail clients I see none of these errors. This problem is only in Thunderbird.

I have searched Thunderbird help and support sites and found no mention of this issue anywhere. Do you have any suggestions about this?

Also the snap/thunderbird directories shown below are all empty.

richpri46@system76-pc:~$ ls ~/snap/thunderbird 585 593 common current richpri46@system76-pc:~$ ls ~/snap/thunderbird/common richpri46@system76-pc:~$ ls ~/snap/thunderbird/593 richpri46@system76-pc:~$ ls ~/snap/thunderbird/585 richpri46@system76-pc:~$

Am I looking in the wrong place for the thunderbird profile files.

Can Thunderbird (128.5.1) use separate authentication and encryption keys (generated w/ gnupg)?

I updated my thunderbird config to allow external gnupg key, but when I try to add the key files, it rejects them. I did find on FAQ there is requirement that authentication and encryption have to be the same key. This seems a bit restrictive given that a user should have one set of keys. I have keys I generated via gnupg w/ use of a card.

Run a search in the top bar for a specific email. Find that specific email in the list generated. Select the email to read the whole message. New tab displays "No message found" error, despite the search showing some data from the email in the results list.

Strange timing to be told something isn't found, after it was found by a search function.

Thunderbird stopped working several months ago - I'd been away for three days and when I was back and tried to download emails, nothing happened. I uninstalled the app, then today downloaded and reinstalled it. When I clicked on Finish, the program opened to show the old installation complete with old emails. Why? If I uninstalled it weeks ago, why did a new install show that old one? That's weird.. This supposed "new" install still will not download new emails. I have checked the settings and they all seem to be correct. Could someone please explain why this is happening. It's so frustrating after Thunderbird had worked so well for so long. Thanks Jenny

My Thunderbird app has been working correctly for months since I installed it. I use Dream Host as my email provider, my email address is jeff@bdmdata.com, and I am running on Win 10.

Starting yesterday, it refused to send or receive any of my emails. It provided the following error message: "The certificate for mail.bdmdata.com is not valid for that server..."

I also received the following message when I open Thunderbird. "You have received 3 new messages..." But no new email messages show up in my inbox.

How can I fix this and get back to work.

I keep getting pop up notifications on my Windows 11 laptop that "Thunderbird is downloading from my S23" , files like desktop.ini ,and often get popups that say "Download failed from S23" and 1) I didn't know that Thunderbird downloads files directly from my phone to my laptop and 2) I don't find anything in Thunderbird Settings to stop this anomalous behavior. This is new to me after 15 years of using Thunderbird.

One of the pop ups says "Learn more in Settings > Automatic file downloads." but I don't see that anywhere.

This must be easy, but IDK what todo to stop Thunderbird from doing this through my phone.

Thank you, Robert

As of recently, I’m experiencing a recurring issue when running Thunderbird on Ubuntu, alongside Firefox. The problem arises specifically when clicking on a link in an email, particularly links from the Freshdesk Ticket System.

After Thunderbird opens the link in Firefox, it appears to disrupt keyboard input in Firefox. For example, when attempting to add a newline in a Freshdesk ticket (by pressing Enter), new tabs are opened in Firefox instead.

This issue immediately resolves either after closing Thunderbird.

Could you provide any insights or suggestions on how to resolve this? It’s a consistent inconvenience in my workflow.

Thank you for your assistance.

I keep getting a message to enter a new password and yet the password matches the one in the Settings password manager. I also recently transferred Thunderbird to a new computer and though I exported all my accounts and messages, there are now two sections with the same email, one that ends in August 2024 and the other with current messages. How do I merge these?

No matter what i do i get the same message-whether i change my password it makes no difference i cannot sign in my pc is ok but the installation on my wife has this problem any help I would be grateful-thanks

Hi,

In the past, when I configured my Proton Mail account in Thunderbird, it would explicitly ask for a certificate approval right away.

Recently, it sends a notification (which is sometimes difficult to see) which you need to click to get the pop-up to approve the certificate.

I imagine this affects more than just Proton Mail accounts.

No error messages appear in Thunderbird. The status only shows "Checking mail server capabilities".

Was this behavior perhaps changed in a recent version?

I am using Thunderbird 128.5.2esr on Windows.

I have a calendar with a CalDAV connection through my hosting service. The CalDAV connection is fine, because it is working properly on my phone. However, when I try and add the calendar in Thunderbird I run into problems.

I have managed to create the calendar and Thunderbird did accept my login credentials. The calendar appears in the calendar menu, but it is not enabled. When I try and enable it, it immediately jumps back to "not enabled". What could be causing this, and how do I get around it?

Thank you sincerely, Rasmus

Hi. I have removed the eng-US dictionary via settings, which informs me my only dictionaries are UK English and Welsh as I live in Wales and use the eng-UK as default. However, the email spell check keeps defaulting to US. How do I stop this from happening as it is very annoying and the dictionary needs to be reset to UK every use.

I can't move messages to my local folders: thunderbird only offers me the trash. These folders were created in ORANGE messaging but are clearly visible in thunderbird

I have not changed my email accounts or my Google & Microsoft usernames or passwords. A few days ago when I started Thunderbird, two Google pop-ups arrive reading "Mozilla Thunderbird Email wants to access your Google Account" demanding that I deny or allow it. Why might this be happening and how do I stop it? This does not occur with other email apps such as Outlook for Windows.