Firefox Screenshots on Mac no longer upload to Sugarsync

Firefox has an excellent built-in screenshot feature that allows users to take full page screenshots of web pages. I am a Mac user. I use Sugarsync cloud service to keep … (read more)

Firefox has an excellent built-in screenshot feature that allows users to take full page screenshots of web pages. I am a Mac user. I use Sugarsync cloud service to keep my Mac Studio desktop (OS 12.6.3 Monterey) and Macbook Air (OS 13.3 Ventura) laptop in sync. I am running Firefox 133.0.

I have noticed that Firefox .png screenshots have not been uploading properly to Sugarsync for the last 6 months or so. In Finder a green tick appears which indicates that a file has been properly uploaded to SugarSync but when I go to the Sugarsync app I can see the following error message for such files "Waiting on upload from Mac Studio". This means that screenshots I take on my desktop do not go across to my laptop and vice versa.

I spoke to the very helpful tech support (Luis M, senior tech support) at Sugarsync today and he and his colleague were able to figure out that the problem has to do with the attributes of the saved .png files.

I will outline the issue in detail:

On a Mac you can examine the attributes of a file by doing the following: - right click on the folder in which your file is located and click "new terminal at folder". This opens a new terminal window - type the following: xattr -l and then drag and drop the file name from finder next to the "xattr -l" and then insert a space, a dot and a forward slash and press enter, i.e. myusername@NameOfMyComputer Foldername % xattr -l full path and file name ./

For example if I take a screenshot of the following URL: https://www.mlb.com/ and I save the screenshot in a folder I have named "Firefox Screenshots" it saves as as "Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball" on my computer. I can examine it's attributes in terminal using the steps outlined above:

myusername@NameOfMyComputer Firefox Screenshots % xattr -l /Users/myusername/Firefox\ Screenshots/Screenshot\ 2024-12-07\ at\ 14-46-28\ The\ New\ York\ Times\ -\ Breaking\ News\ US\ News\ World\ News\ and\ Videos.png ./

When I click enter it generates a massive amount of information that looks like this: /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-46-28 The New York Times - Breaking News US News World News and Videos.png: com.apple.metadata:kMDItemWhereFroms: bplist00?_ /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-46-28 The New York Times - Breaking News US News World News and Videos.png: com.apple.quarantine: 0081;6753c517;Firefox;0F67116D-C970-45CB-A578-65EAFC93F6DD myusername@NameOfMyComputer Firefox Screenshots % xattr -l /Users/myusername/Firefox\ Screenshots/Screenshot\ 2024-12-07\ at\ 14-48-02\ MLB.com\ The\ Official\ Site\ of\ Major\ League\ Baseball.png ./ /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball.png: com.apple.metadata:kMDItemWhereFroms: bplist00?_Q?^data:image/png;base64,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 etc etc etc

The total output is over 19 million characters long due to the long alphabet soup that is generated. And this why Sugarsync is unable to properly upload the file.

You can retrospectively fix folders that contain .png files that will not properly upload to Sugarsync by right clicking on a folder, selecting "new terminal at folder" and typing the following: xattr -d -r com.apple.metadata:kMDItemWhereFroms ./

This fixes the attributes and the .png screenshots files immediately start to upload to Sugarsync. When you examine the attributes of the file again it shows the following:

/Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball.png: com.apple.quarantine: 0081;6753c575;Firefox;D5072DFA-9EE8-4EF1-9658-86263462F1CD.

Could the Firefox developers please look at this issue and liaise with Sugarsync?

Many thanks in advance.

Asked by Rohan 15 hours ago

Last reply by SportzFyy 9 hours ago

Firefox 133.0 on Intel Mac does not show any extensions on toolbar

I did a search to try and fix this. Suggestions included, checking if Private Windows are on, Customizing Toolbar, making sure all extensions are enabled and Refresh Fire… (read more)

I did a search to try and fix this. Suggestions included, checking if Private Windows are on, Customizing Toolbar, making sure all extensions are enabled and Refresh Firefox, all of which I did with no results. Before I go nuclear and uninstall/install Firefox, are there any other suggestions to solve this issue?

Asked by dicky109 23 hours ago

Last reply by jonzn4SUSE 13 hours ago

Firefox PDF viewer

I cannot see any of the content or text on PDFs when I open them with firefox. The content and text is still there and I can copy and paste it onto anther document, how c… (read more)

I cannot see any of the content or text on PDFs when I open them with firefox. The content and text is still there and I can copy and paste it onto anther document, how can I fix the viewer to be able to see the PDF content on Firefox?

Asked by Denny 13 hours ago

Last reply by jonzn4SUSE 13 hours ago

  • Həll olunub

Firefox 133: no scrollbar on some sites

Since the 133 upgrade, some sites don't show scrollbar anymore (and therefore scrollwheel also doesn't work.) Is this a setting? (very annoying...) Windows10/64bit versio… (read more)

Since the 133 upgrade, some sites don't show scrollbar anymore (and therefore scrollwheel also doesn't work.) Is this a setting? (very annoying...) Windows10/64bit version.

Peter

Asked by Peter Lameijn 1 day ago

Answered by Peter Lameijn 1 day ago

Goggle meet tells me I don't have a camera

I used goggle meet 3 times today. The first time, it worked just fine. The second time, worked even better than the first. The third time it says I don't have a camera ev… (read more)

I used goggle meet 3 times today. The first time, it worked just fine. The second time, worked even better than the first. The third time it says I don't have a camera even though it worked earlier. I can't seem to figure it out! I have let all the permissions allow my camera but it still won't work...

Asked by Jacie 3 weeks ago

Last reply by jonzn4SUSE 13 hours ago

Remap Existing Keyboard Shortcuts in Firefox v.133.0 for macOS

I tried to remap the Tools > Page Info shortcut from Cmd + I to Ctrl + Opt + Cmd + I in macOS keyboard settings, however, despite the keyboard shortcut listed beside … (read more)

I tried to remap the Tools > Page Info shortcut from Cmd + I to Ctrl + Opt + Cmd + I in macOS keyboard settings, however, despite the keyboard shortcut listed beside Page Info appearing to change, "Cmd + I" still brings up Page Info.

I read on another [https://support.mozilla.org/en-US/que.../1287036] post that the Shortkeys extension might help but the developer info page states that default keyboard shortcuts cannot be modified with the extension.

Creating an autoconfig file was also suggested [https://support.mozilla.org/bm/questi.../1381773 elsewhere, but I don't seem to have a defaults/pref directory in Contents/Resources inside Firefox.app. A guide on what to put in these files to change the default keyboard shortcut for Page Info would also be appreciated.

Asked by Wayne Ho 22 hours ago

Last reply by markwarner22 13 hours ago

How to get rid of new sidebar?

In my latest update of Firefox, it has a new sidebar, which I do not want, but cannot get rid of, and is really annoying. Google searches suggest a few ways to get rid of… (read more)

In my latest update of Firefox, it has a new sidebar, which I do not want, but cannot get rid of, and is really annoying. Google searches suggest a few ways to get rid of it, but none of them work in my case. Please help me get rid of this new sidebar. Thank you!

Asked by jayveetee1 14 hours ago

Last reply by jscher2000 - Support Volunteer 13 hours ago

update firefox for ubuntu

Hello, I'm trying to update to firefox version 133.0. My O.S. is Ubuntu 20.04. I've untarred the tarball to ~/firefox/firefox-133.0/. If I startup the new firefox, … (read more)

Hello,

I'm trying to update to firefox version 133.0. My O.S. is Ubuntu 20.04. I've untarred the tarball to ~/firefox/firefox-133.0/.

If I startup the new firefox, I receive the following error message: "libxul.so, undefined symbol: gdk_window_show_menu".

I also tried firefox version 120.0, except the result was the same.

How can I fix this?

thanks.

Asked by wilappro 1 day ago

Last reply by jonzn4SUSE 13 hours ago

Firefox hangs when merchant page transfers to Paypal

Paypal hangs when transferred from vendor site to complete purchase. Relaunching Firefox in troubleshooting mode resolves issue. Also works with Safari. What's wrong, wha… (read more)

Paypal hangs when transferred from vendor site to complete purchase. Relaunching Firefox in troubleshooting mode resolves issue. Also works with Safari. What's wrong, what needs to be changed?

Asked by jon857 21 hours ago

Last reply by Clubhosty 13 hours ago

"trouble restoring pages" message after reboot, but pressing button restores all open open tabs correctly

Been using Firefox since the 90s, on macbookAir since 2010s, Firefox is my only preferred browser. But this glitch has been happening for many years, and I just don't un… (read more)

Been using Firefox since the 90s, on macbookAir since 2010s, Firefox is my only preferred browser.

But this glitch has been happening for many years, and I just don't understand why Firefox don't fix it.

I frequently reboot my Firefox (generally by Force Quit, sometimes by quit/X-ing out.

Inevitably, when I reopen Firefox, the previous tabs don't open... that is, until I hit the "trouble resorting pages" button, followed by full restoration of tabs.

Can we just skip the "didn't work" button, and just get it to work?

Asked by TNT666 18 hours ago

Last reply by TNT666 13 hours ago

Failure to connect to secure website

Hi there, Ok for the website Groove3.com for a while now I have not been able to connect thru ESET Password Manager. For years it has been working fine, I have not change… (read more)

Hi there, Ok for the website Groove3.com for a while now I have not been able to connect thru ESET Password Manager. For years it has been working fine, I have not changed the password nor have I altered anything else. I have check my computer clock and it is set correctly. I have contacted Groove3 and they are telling me that they CANNOT duplicate the problem. So the bottom line is I need help and I use this website a lot. It seems to be a Firefox issue and a Firefox issue alone.

Asked by Stray_Horne 20 hours ago

Last reply by jscher2000 - Support Volunteer 14 hours ago

REMOVE SIDEBAR NOW!!!!!!!!

How the hell do I remove this crappy sidebar!?!?! Your suggestion of tapping the cog and clicking on sidebar button DOESN'T WORK! REMOVE IT! It is annoying, terrible! Wh… (read more)

How the hell do I remove this crappy sidebar!?!?! Your suggestion of tapping the cog and clicking on sidebar button DOESN'T WORK! REMOVE IT! It is annoying, terrible! Why would you mess with something that didn't need to be fixed ? What are you, Jaguar? Remove it now, actually do something and fix it.

Asked by lanorski 1 week ago

Last reply by trb94611 15 hours ago

Firefox on windows won't connect to website

Yesterday I was on the Newsmax website. Today Firefox says its not a secure connection and it won't let me go to Newmax.com. I then tried to use the google browser and … (read more)

Yesterday I was on the Newsmax website. Today Firefox says its not a secure connection and it won't let me go to Newmax.com. I then tried to use the google browser and it went right to Newmax.com no problem. I am using Windows 7 like I have been for years. Please help. Thanks, Al

Asked by Chevydmax65 1 day ago

Last reply by jonzn4SUSE 15 hours ago

Can't access camera in Firefox.

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings… (read more)

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings and desktop apps have access to the camera. I have also checked the settings for each of the sites and use of the camera and microphone are allowed. Autoplay is enabled too. The camera works fine in other apps and in other browsers.

Asked by Kirk Kettinger 23 hours ago

Last reply by jonzn4SUSE 16 hours ago

Change password

Issue with ID Verification for Account Access Dear LinkedIn Support Team, I hope this message finds you well. I am currently experiencing an issue with verifying my acc… (read more)

Issue with ID Verification for Account Access

Dear LinkedIn Support Team,

I hope this message finds you well. I am currently experiencing an issue with verifying my account using the Persona verification process. When I attempt to proceed, I receive the error message: "You've already submitted a request. Please try again later."

Despite waiting and retrying as advised, the issue persists, and I am unable to access my account. Could you kindly assist me in resolving this issue or provide guidance on the next steps to complete my account verification?

For reference, my LinkedIn account email is ...........@gmail.com. Please let me know if you require any additional details or documentation to resolve this matter.

Thank you for your time and support. I look forward to your response.

Best regards,

Asked by DANIEL MBEBA 16 hours ago

Last reply by James 16 hours ago