black pages in pdf files

i'm on windows. Suddenly, PDF files that I open have black pages. I checked that the default setting is to open pdf files in Firefox, as always. refreshing doesnt work. A… (read more)

i'm on windows. Suddenly, PDF files that I open have black pages. I checked that the default setting is to open pdf files in Firefox, as always. refreshing doesnt work. Any ideas what is wrong?

Asked by M F 1 day ago

Last reply by jonzn4SUSE 13 hours ago

Firefox locks up

I cannot enter any text when I load firefox. The cursor just sits there blinking. Finally firefox unlocks and I can type. Like this questionaire I'm typing. I have been o… (read more)

I cannot enter any text when I load firefox. The cursor just sits there blinking. Finally firefox unlocks and I can type. Like this questionaire I'm typing. I have been on this page for almost ten minutes trying to fill out this form. Now I can type something. If I stop, Firefox may lock up again. What is happening?

Asked by charles.james1 17 hours ago

Reload past Firefox profile

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, download… (read more)

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, downloading it from the Mozilla website. Unfortunately, it didn’t run, giving me, at different attempts, different error messages. In the time since then, I have read many suggestions from many different websites and I have tried some of these suggestions, all with no success – until today. I have just completed the suggestions made on https://support.mozilla.org/en-US/questions/1327628 and Firefox is now back, working. I am happy and grateful, but not finished. None of my personal data came with the currently functioning version of Firefox. Since the re-emergence of Firefox, I have been reading several websites dealing with copy, backup and restore of my Firefox profile. Right now, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ shows 5 folders: Two of the folders show 11/11/24 as the date modified (probably the date of the download from Mozilla). The folder 0dppjrfa.default contains one file, times.json, dated 8/11/2020. The other folder, ru82tlj5.default-release, has 97 items, most dated 11/11/2024. The remaining three folders are all dated 12/2/24 (today, as I write this). One folder’s name ends .default, the second name ends .default-release, and the third name ends .default-release-thirteen digits. The question that I am asking here is what do I do next to, hopefully, bring back the personal date I had with Firefox before my updating to Windows 11. Should I delete the folders dated 12/2/24? What, if anything, is the significance of the folder whose name ends in 13 digits? I’m hoping someone will be able to tell me how to fix these Firefox problems. And if I can, then I hope to be able to do something similar to help me bring back Thunderbird as well. Thunderbird became unfunctioning at the same time as Firefox. Thank you.

Asked by I_Rufus 5 days ago

Last reply by jscher2000 - Support Volunteer 18 hours ago

Doesn't open website when clicking on link

When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab… (read more)

When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab, it then opens. How do I fix this? The links are from reputable sites.

Asked by howard.abrams 2 weeks ago

Last reply by jscher2000 - Support Volunteer 18 hours ago

  • Həll olunub

Sidebar

Today when I launched the browser, a sidebar appeared. No matter what I tried, I can't remove it, it really gets in the way, I searched for information all over the Inter… (read more)

Today when I launched the browser, a sidebar appeared. No matter what I tried, I can't remove it, it really gets in the way, I searched for information all over the Internet, but I still couldn't find any information. How can I remove the sidebar?

Asked by dshumskij3 1 week ago

Answered by dshumskij3 1 week ago

google calendar no longer sending email reminders

A while back I noticed that my google calendar no longer sends reminders to my gmail (or rather, I suspect, gmail does not receive them). Yesterday I missed an important … (read more)

A while back I noticed that my google calendar no longer sends reminders to my gmail (or rather, I suspect, gmail does not receive them). Yesterday I missed an important meeting because of this, so I want to get to the bottom of it. I verified that the reminders are properly set in my calendar, so I have to assume that they are going out. The pop-up windows do pop, so I assume that it is not on the calendar side. I also noted that calendar.google.com and gmail.google.com have the proper permissions to send pop-ups and notifications to gmail, which indicates to me that this end of the equation is working. (Don't know how to isolate the error further, though.) It seems that the Firefox settings need to be changed somehow. Any ideas?

Thank you!

Asked by Gus Gassmann 3 days ago

Last reply by jonzn4SUSE 19 hours ago

gmail or any other google app sign in will not work

Firefox will not load my default page (gmail inbox) when launched. It takes me instead to the google help page, specifically for cookies and cache clearing. My other ins… (read more)

Firefox will not load my default page (gmail inbox) when launched. It takes me instead to the google help page, specifically for cookies and cache clearing. My other installed browsers work fine with launching my google account and all its apps. Image upload below is of the page that pops up. The sign-in button does not work.

Asked by Bart&Carol 23 hours ago

Last reply by jonzn4SUSE 19 hours ago

Lost all tabs and history after a crash

We apparently lost power sometime during the night. When I turned on the monitor and opened FF, I got the error message that it had crashed. As my subject line says, I lo… (read more)

We apparently lost power sometime during the night. When I turned on the monitor and opened FF, I got the error message that it had crashed. As my subject line says, I lost all my tabs, the pinned ones (probably about 10) as well as the open ones (probably between 10 and 15). I also lost all my history. I can't use the 'Restore Previous Session' because it doesn't give me that option.

I've restarted Firefox and also rebooted my computer...still nothing happens. It's up to date, version 133.0. But I have no history beyond this morning. Is there any way I can recover those tabs or history?

And in my FF Settings, there's a link at the top that says "Your browser is being managed by your organization". I don't have or belong to an organization. When I click on the link it takes me to another page that says it's "Active" and there's a huge list of "Documentation" that apparently involves a lot of code. Can you please explain what all that means? Thanks so much for any help!

Asked by Honey Wesley 22 hours ago

Last reply by jonzn4SUSE 19 hours ago

Issue Only Installing Firefox Nightly Build

I seem only to have issues installing the Nightly build. I have successfully installed Firefox's main, beta, and dev builds. I received the following error/message when … (read more)

I seem only to have issues installing the Nightly build. I have successfully installed Firefox's main, beta, and dev builds.

I received the following error/message when installing it. (see attached images)

This issue occurred on a fresh install of Windows 10 directly from Microsoft's image creation tool. I upgraded to Windows 11 and experienced the same behavior. I used the tool Revo Uninstaller to uninstall previous versions of FF completely and used the tool to clean and purge any leftover registry entries and directories. No errors or entries in Event viewer.

Anybody run into this issue?

Asked by Ben Harvey 20 hours ago

Last reply by jonzn4SUSE 19 hours ago

PIP does not display in other desktop

When i use PIP in Debian 12 using desktop environment XFCE, I cannot move the PIP to another desktop using alt+space. The menu is greyed out. this prevents me from movi… (read more)

When i use PIP in Debian 12 using desktop environment XFCE, I cannot move the PIP to another desktop using alt+space. The menu is greyed out.

this prevents me from moving the PIP to another screen. Is there a solution?

Asked by burjet 23 hours ago

Last reply by markwarner22 20 hours ago

Firefox not always responsive to input on web page buttons

For the last few weeks (may a couple of months?), Firefox has not been responding to buttons on various web pages, e.g., buttons to submit forms or log in. I am using Win… (read more)

For the last few weeks (may a couple of months?), Firefox has not been responding to buttons on various web pages, e.g., buttons to submit forms or log in. I am using Windows 11 on a Surface Book 3. Everything is up to date.

Anyone else having this problem? Any advice?

Thanks, --elizabeth

Asked by baker_eliz 20 hours ago