black pages in pdf files

i'm on windows. Suddenly, PDF files that I open have black pages. I checked that the default setting is to open pdf files in Firefox, as always. refreshing doesnt work. A… (read more)

i'm on windows. Suddenly, PDF files that I open have black pages. I checked that the default setting is to open pdf files in Firefox, as always. refreshing doesnt work. Any ideas what is wrong?

Asked by M F 1 day ago

Last reply by jonzn4SUSE 35 minutes ago

Facebook Container Icon Alert Constantly on

Hi ~ The Facebook Container icon is perpetually showing the exclamation point icon no matter if I click out of it or what. I may have tweaked something a couple o… (read more)

Hi ~ The Facebook Container icon is perpetually showing the exclamation point icon no matter if I click out of it or what. I may have tweaked something a couple of weeks ago because that's when it began. I tried uninstalling Facebook Container, then re-installing it, and that only stopped it for a couple of days. To no avail. I just now went into Settings and I don't grok all of that. I can't get rid of it. Can you assist me with this?

Asked by fenfendel 1 hour ago

Firefox Sync and Cloning a Profile to another Device

I want to copy/clone information in my Firefox Profile (Bookmarks, Logins, ..) from one device to another. Once that was accomplished, then I would enable Firefox Sync fo… (read more)

I want to copy/clone information in my Firefox Profile (Bookmarks, Logins, ..) from one device to another. Once that was accomplished, then I would enable Firefox Sync for the two devices.

Scenario: Device “A” (Profile A): Primary/Original/Source Device “B” (Profile B): Copy/Clone/Duplicate

I understand that if I set up Firefox Sync first and then sync the two devices what I will get is a combination/fusion of the information on the 2 devices, i.e., all the “good” stuff in Profile A plus all the superfluous stuff in Profile B that I would just as soon ignore/delete – which is not what I want. This issue has been raised in a number of other posts on this forum but with no suitable resolution offered (that I could find). I’m wondering if there might be a “work-around” that would achieve the desired result.

So ... would this work?

1) Back everything up first (of course!) 2) Glean any unique information to be preserved (Logins, etc.) from Profile B and incorporate it into Profile A (Profile A now has everything essential!) 3) Purge Profile B

   a) Create a New Profile on Device B (and delete old?)
   b) Delete everything possible from the new Profile B (default bookmarks, etc.)

4) Login to Mozilla account and enable Sync

The idea is to create a “blank” Profile on Device B so that when Profile A and Profile B are Synched together (combined), Profile A remains unchanged, and Profile B is populated with everything in Profile A (a perfect copy!).

Instead of purging Profile B as above, an alternate method might be to first “pre-load” Bookmarks in Profile B by the usual method of Backing up Profile A Bookmarks and then Restoring them to Profile B. At this point Profile A and Profile B Bookmarks would be exactly the same and Synching the two devices should make no changes to either’s Bookmarks. Logins and other information would still have to be purged, but this could at least be a head start.

Presumably this idea could be extended to more than 2 devices (but with only one being the “Primary”).

Note that I am (myself) only concerned about Bookmarks and Logins, and am thus glossing-over how other information that might be important to others (Browsing History, Tabs, etc.) might be Synched.

Could someone from Mozilla/Firefox with a knowledge of the inner workings of these features please comment as to the efficacy of this “work-around”?

Thanks.

Asked by Steve O 2 hours ago

How do I remove "threads" and "grouping of conversations/emails"? I prefer the traditional simple viewing of emails without threads and/or grouping of conversations.

Pls kindly guide me on how to view my emails in the traditional view without "threads" and conversations/emails are shown according to date of receipt instead of "threads… (read more)

Pls kindly guide me on how to view my emails in the traditional view without "threads" and conversations/emails are shown according to date of receipt instead of "threads" or "grouping of conversations". Many thanks.

Asked by Alex Wan 4 hours ago

Last reply by markwarner22 3 hours ago

Firefox is installing components needed to play the audio or video on this page. Please try again later.

Earlier today I was trying to watch Prime video and I kept getting an error saying that Firefox wasn't updated (which it was). I looked up some solutions, one of which su… (read more)

Earlier today I was trying to watch Prime video and I kept getting an error saying that Firefox wasn't updated (which it was). I looked up some solutions, one of which suggested turning the DRM setting off and then back on. That was a mistake, because after that, any time I opened Prime or netflix, the error I got was "Firefox is installing components needed to play the audio or video on this page. Please try again later. "

Then, I looked that up and found out that my Widevine was just not installing. So, I found an alternative way to manually install it, which shows that it is installed in the Add-ons Manager, but I keep getting that error and nothing works. Prior to this my Netflix was still fine and working.

I've tried a few other things including closing firefox, refreshing firefox from the troubleshoot settings, and restarting my computer.

I am out of ideas, and I wanted to see if anyone can help me before I have to jump ship to another browser.

Asked by Heleo 9 hours ago

Last reply by Heleo 4 hours ago

Firefox locks up

I cannot enter any text when I load firefox. The cursor just sits there blinking. Finally firefox unlocks and I can type. Like this questionaire I'm typing. I have been o… (read more)

I cannot enter any text when I load firefox. The cursor just sits there blinking. Finally firefox unlocks and I can type. Like this questionaire I'm typing. I have been on this page for almost ten minutes trying to fill out this form. Now I can type something. If I stop, Firefox may lock up again. What is happening?

Asked by charles.james1 5 hours ago

Reload past Firefox profile

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, download… (read more)

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, downloading it from the Mozilla website. Unfortunately, it didn’t run, giving me, at different attempts, different error messages. In the time since then, I have read many suggestions from many different websites and I have tried some of these suggestions, all with no success – until today. I have just completed the suggestions made on https://support.mozilla.org/en-US/questions/1327628 and Firefox is now back, working. I am happy and grateful, but not finished. None of my personal data came with the currently functioning version of Firefox. Since the re-emergence of Firefox, I have been reading several websites dealing with copy, backup and restore of my Firefox profile. Right now, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ shows 5 folders: Two of the folders show 11/11/24 as the date modified (probably the date of the download from Mozilla). The folder 0dppjrfa.default contains one file, times.json, dated 8/11/2020. The other folder, ru82tlj5.default-release, has 97 items, most dated 11/11/2024. The remaining three folders are all dated 12/2/24 (today, as I write this). One folder’s name ends .default, the second name ends .default-release, and the third name ends .default-release-thirteen digits. The question that I am asking here is what do I do next to, hopefully, bring back the personal date I had with Firefox before my updating to Windows 11. Should I delete the folders dated 12/2/24? What, if anything, is the significance of the folder whose name ends in 13 digits? I’m hoping someone will be able to tell me how to fix these Firefox problems. And if I can, then I hope to be able to do something similar to help me bring back Thunderbird as well. Thunderbird became unfunctioning at the same time as Firefox. Thank you.

Asked by I_Rufus 5 days ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

Doesn't open website when clicking on link

When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab… (read more)

When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab, it then opens. How do I fix this? The links are from reputable sites.

Asked by howard.abrams 2 weeks ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

  • Həll olunub

Sidebar

Today when I launched the browser, a sidebar appeared. No matter what I tried, I can't remove it, it really gets in the way, I searched for information all over the Inter… (read more)

Today when I launched the browser, a sidebar appeared. No matter what I tried, I can't remove it, it really gets in the way, I searched for information all over the Internet, but I still couldn't find any information. How can I remove the sidebar?

Asked by dshumskij3 1 week ago

Answered by dshumskij3 1 week ago

prevent autoplay videos on yahoo

I have every about:config and settings option set to recommended to prevent autoplay videos. NONE work with yahoo. The vids will drop to the lower right hand corner but e… (read more)

I have every about:config and settings option set to recommended to prevent autoplay videos. NONE work with yahoo. The vids will drop to the lower right hand corner but even if I click on the close window X they still pop open again. And again. And again. Is there a solution to this arrogant, self-centered behaviour by yahoo?

Asked by RealGomer 4 days ago

Last reply by jonzn4SUSE 6 hours ago

google calendar no longer sending email reminders

A while back I noticed that my google calendar no longer sends reminders to my gmail (or rather, I suspect, gmail does not receive them). Yesterday I missed an important … (read more)

A while back I noticed that my google calendar no longer sends reminders to my gmail (or rather, I suspect, gmail does not receive them). Yesterday I missed an important meeting because of this, so I want to get to the bottom of it. I verified that the reminders are properly set in my calendar, so I have to assume that they are going out. The pop-up windows do pop, so I assume that it is not on the calendar side. I also noted that calendar.google.com and gmail.google.com have the proper permissions to send pop-ups and notifications to gmail, which indicates to me that this end of the equation is working. (Don't know how to isolate the error further, though.) It seems that the Firefox settings need to be changed somehow. Any ideas?

Thank you!

Asked by Gus Gassmann 2 days ago

Last reply by jonzn4SUSE 6 hours ago

gmail or any other google app sign in will not work

Firefox will not load my default page (gmail inbox) when launched. It takes me instead to the google help page, specifically for cookies and cache clearing. My other ins… (read more)

Firefox will not load my default page (gmail inbox) when launched. It takes me instead to the google help page, specifically for cookies and cache clearing. My other installed browsers work fine with launching my google account and all its apps. Image upload below is of the page that pops up. The sign-in button does not work.

Asked by Bart&Carol 11 hours ago

Last reply by jonzn4SUSE 6 hours ago