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Help with recovering saved bookmarks under my username?

I could not remember my pw today when trying to get bookmarks back on this computer, so reset, thinking I would otherwise be locked out --now I'm not seeing an option to … (read more)

I could not remember my pw today when trying to get bookmarks back on this computer, so reset, thinking I would otherwise be locked out --now I'm not seeing an option to sync bookmarks. I'd love to get back these bookmarks--a treasure trove of resources gathered over 9 years. Any help greatly appreciated!

Asked by kpullar 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

Windows Defender detected Trojan:Script/Wacatac.H!ml

Hello, I just did a full windows defender scan and it turns out Trojan:Script/Wacatac.H!ml popped up when it was done and it said the files affected were: containerfile… (read more)

Hello,

I just did a full windows defender scan and it turns out Trojan:Script/Wacatac.H!ml popped up when it was done and it said the files affected were:

containerfile: C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles\.default-release\cache2\entries\InsertHashHere

file: C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles\.default-release\cache2\entries\InsertHashHere->(GZip)

I removed the hashes or whatever they were behind the entries, I was wondering if this was a false positive? I didn't notice any slowed down or hacked accounts, also windows defender quarantined it. I've also reinstalled Firefox and deleted all folders associated with Mozilla in AppData.

Asked by notsuremyusername 1 hour ago

Last reply by James 5 minutes ago

Updating Firefox

Hello, I am confused about how to update Firefox. I have a 10 year-old Mac which I have never updated (if it ain't broke, don't fix it, is my motto), and I do not know … (read more)

Hello,

I am confused about how to update Firefox. I have a 10 year-old Mac which I have never updated (if it ain't broke, don't fix it, is my motto), and I do not know what operating system it has. I am not sure how to continue.

All the best, Patrick Burger

Asked by patrick_hinsa 1 hour ago

Last reply by James 9 minutes ago

Firefox will not display Al-Jazira website, but Edge will?

I don't know what the problem. When I go to the Al-Jazira website, the front page come up briefly, then goes blank to an empty pages display. https://www.aljazeera.com/ s… (read more)

I don't know what the problem. When I go to the Al-Jazira website, the front page come up briefly, then goes blank to an empty pages display. https://www.aljazeera.com/ still shows in the address bar, but the page is empty. If I access the site in MS Edge, it works as expected. Where should I look to fix this in settings?

Asked by the-n 32 minutes ago

Last reply by TyDraniu 11 minutes ago

Firefox synchronization of tabs and settings failed

Background: I've recently (few weeks ago) changed my email address for my firefox account. The original address became a secondary address. Then i deleted the secondary (… (read more)

Background: I've recently (few weeks ago) changed my email address for my firefox account. The original address became a secondary address. Then i deleted the secondary (old address). So i was left with only 1 primary address. Now to the problem - today ive done a fresh windows install and i wanted to recover all my settings and tabs from my synced account. Ive logged in to my mozilla account using the new primary email (as for the old email when i try to log in it says i need to use primary email, so it should be still connected i think, but i can't use it to log in). Now after i logged in (using my new primary email) all my stuff was gone, as if it was a new firefox account. No old device connected, nothing. Ive literally checked my firefox acc today morning (and synced!!) to make sure everything's good and now theres nothing. I still have access to my old email if it helps, nothing bad happened there but i don't know if that helps.

Asked by AM 16 minutes ago

Missing horizontal menu

Just installed 18.5.0.0 on Windows. Cannot find a horizontal menu that I have used before. It has many items including "History " which provides a drop down menu that inc… (read more)

Just installed 18.5.0.0 on Windows. Cannot find a horizontal menu that I have used before. It has many items including "History " which provides a drop down menu that includes "Clear history". Where is this thing? It's hard to locate when you don't know the name of a particular element.

Asked by 2sign 19 minutes ago

syncing

Trying to sync my galaxy S20 5G and MacBook Pro 14 inch 2023. Mozilla instructions tell me to look for an option to sync in the menu, but there is no such option on my ve… (read more)

Trying to sync my galaxy S20 5G and MacBook Pro 14 inch 2023. Mozilla instructions tell me to look for an option to sync in the menu, but there is no such option on my version of Firefox on my Galaxy. It says that I have the current version of Firefox for android, but the thinking option is not available on that menu. How do I follow up?

Asked by presbron 31 minutes ago

Last reply by presbron 28 minutes ago

How to Disable New Search Bar in v133

With the last couple of updates to Firefox (now running v133) on Windows 10 I noticed that there is a new search bar that overwrites the tabs on top of the Firefox window… (read more)

With the last couple of updates to Firefox (now running v133) on Windows 10 I noticed that there is a new search bar that overwrites the tabs on top of the Firefox window when I click into the URL bar, which is set up to be used for search. This began to happen recently but I'd like to know how to configure Firefox to do search like it used to, in the URL bar not a new search bar, and disable this new search bar that disorients me when it pops up and disappears.

Asked by Bill 19 hours ago

Last reply by Bill 54 minutes ago

UPDATES

A while back you had an update that it changed everything that I was seeing on the computer. Example: When I opened Firefox all I could see were "Firef" rather than Foxfi… (read more)

A while back you had an update that it changed everything that I was seeing on the computer. Example: When I opened Firefox all I could see were "Firef" rather than Foxfire in HUGE letters. I had to change the Zoom to even try to figure out what was going on. You can understand why I have not done an update since then. My question is why should I trust Mozilla Firefox enough to ever upgrade again? What will this one do to change my laptop? BTW this is an HP from only 2022.

Asked by Fran Brizzi 1 hour ago

WidevineCdm-Plugin Absturz

Beim Spielen Udemy-Videoclips kommt es bei manchen Teilen zu WidevineCdm-Plugin Absturz und Videoclip kann nicht bespielt werden. Was soll ich machen um diesen Fehler zu … (read more)

Beim Spielen Udemy-Videoclips kommt es bei manchen Teilen zu WidevineCdm-Plugin Absturz und Videoclip kann nicht bespielt werden. Was soll ich machen um diesen Fehler zu beheben?

MfG J.Minaai

Asked by jafminaai 1 hour ago

Firefox not loading page automatically when clicking bookmarks.

Why does firefox bookmarks not always load until you do refresh? I go into one of my bookmark folders, click on a bookmark and normally that page will open automatically,… (read more)

Why does firefox bookmarks not always load until you do refresh? I go into one of my bookmark folders, click on a bookmark and normally that page will open automatically, but some bookmarks require me to click Refresh to get the selected bookmark to actually load. Very strange behavior. And I checked that the DNS over HTTPS thingy was disabled. Enabled or disabled -- does not matter, results are the same. Bookmarks I have issues with link to various pages on myfreecams.com (adult site) so maybe that is part of the issue. Hmmmm. But I like those girls. 😍 Mmm Mm, Delicious. Oh!!, be careful!! Never browse without "umatrix" firewall extention installed on your Browser to guard against evil scripts and other bad things.

Asked by randywfl 1 hour ago

Password insertion

I got a password manager app but ended up uninstalling it. In the process, the normal insertion of my user name and password on accounts I use no longer happened. The i… (read more)

I got a password manager app but ended up uninstalling it. In the process, the normal insertion of my user name and password on accounts I use no longer happened. The information is still in my password file on my iMac, but when I access, for example, my bank, I have to enter my user name and password by hand. Before I tried the password manager (Roboform), there was no problem.

Asked by gerrikairos 2 hours ago