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Thunderbird on new computer does not recognize transferred profile

  • 2 cavab
  • 1 has this problem
  • 22 views
  • Last reply by sfhowes

Robert
Robert
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I am migrating from an older Windows 7 computer to a new Windows 10 computer. I have Thunderbird 68.5.0 on both computers. After installing Thunderbird on the new computer I migrated the old account information and data to the new computer following the directions posted online (replaced the Thunderbird folder). However, when I start Thunderbird on the new computer it does not recognize the transferred profile and acts like a fresh install without any account information. What should I be looking at?

I am migrating from an older Windows 7 computer to a new Windows 10 computer. I have Thunderbird 68.5.0 on both computers. After installing Thunderbird on the new computer I migrated the old account information and data to the new computer following the directions posted online (replaced the Thunderbird folder). However, when I start Thunderbird on the new computer it does not recognize the transferred profile and acts like a fresh install without any account information. What should I be looking at?

All Replies (2)

SharkyCA
SharkyCA
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You could try the solution I posted here!

https://support.mozilla.org/en-US/questions/1280246#answer-1292241

Hope it works for you!

Modified by SharkyCA

sfhowes
sfhowes
  • Top 10 Contributor
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Close TB, launch Profile Manager: Windows-key+R, type thunderbird.exe -p

Do you see a list of profiles such as default and default-release? Does your data appear if you select the default profile?