Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox for android keeps crashing

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Paul

Carl
Carl
more options

I'm having a major problem with Firefox for Android. Whenever I try to start it, it hangs for a while, then goes to the "Submit a problem" screen. There's no opportunity to start it in safe mode (or any other function where you have to be inside it) and I've already uninstalled and reinstalled it many times.

Any ideas? Thanks.

I'm having a major problem with Firefox for Android. Whenever I try to start it, it hangs for a while, then goes to the "Submit a problem" screen. There's no opportunity to start it in safe mode (or any other function where you have to be inside it) and I've already uninstalled and reinstalled it many times. Any ideas? Thanks.

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I have an idea that might work.

  1. Open the Android Settings application (typically a cogwheel icon)
  2. Open Applications and find Firefox
  3. In Storage, clear the cache (not the data!)
  4. Restart your device

Hopefully this should resolve this issue.

Carl
Carl Question owner
more options

I have tried that several times, but to no avail. Thanks for replying to me though. I do appreciate it.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi Carl

No problem, we may be volunteers here, but we do our best to help.

I have another idea that may help. Can you type about:crashes into the address bar? If there are any crash reports listed, can you let me know what the crash ID are?