why do I have multiple tabs that say " problem loading page" when I didn't open the tabs myself?
the browser is keeping three tabs open with that error message on it. I can't close them they just keep coming back. This is irritating.
All Replies (3)
Do you mean the tabs re-appear any time you open a new window (for example, by pressing Ctrl+n)?
That can be caused by having a vertical bar character (|) in your home page address. Firefox treats it as a separator and tries to load what's in between as the address of individual home tabs. To check that and edit it, these articles may help:
If the tabs re-open themselves in the same window, it sounds like a bad add-on or possibly external malware.
Here's my suggested procedure for tracking down and cleaning up sketchy toolbars and other bad add-ons:
(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.
(2) Open Firefox's Add-ons page using either:
- Ctrl+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".
In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Any improvement?
(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.
Success?
Bookmark and use this; Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.
You can check for problems with the sessionstore.js file in the Firefox profile folder that store session data.
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
- http://kb.mozillazine.org/Profile_folder_-_Firefox
- http://kb.mozillazine.org/Multiple_profile_files_created
Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).