Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Hello! I have upgraded to Firefox 20. When I have private browsing enabled, I cannot search. Please advise. Thank you!

  • 3 antwoorde
  • 3 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

Hello! I have upgraded to Firefox 20. When I have private browsing enabled, I cannot search. Please advise. Thank you!

Hello! I have upgraded to Firefox 20. When I have private browsing enabled, I cannot search. Please advise. Thank you!

Gekose oplossing

Thanks for your reply! Strange, I can search through the title bar but not the search box. In safe mode I can search through both. Searching through the title bar is fine for now.

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

In what way and where can't you search?

  • searching via the location bar (pref: keyword.URL)
  • search bar on the Navigation Toolbar
  • search bar on the about:home page (pref: browser.search.defaultenginename)
  • other search bar (e.g. added by extension)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
more options

Gekose oplossing

Thanks for your reply! Strange, I can search through the title bar but not the search box. In safe mode I can search through both. Searching through the title bar is fine for now.

more options

If it works in Safe Mode or with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")